We want you to be thrilled with your purchase.
We are not happy until you are happy.
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Real People - Real Customer Service
We shop online just like you. We are a Family-run business, so want to treat you like Family. Everyone here has a Red Bell that we ring when a customer tells us that they are especially happy with our service! Of course, we like to ring the Red Bell!
We understand that things can go wrong. If you are not pleased with your order, please call us and a Real Person will answer the phone, like Family. We are not happy until you are happy.
One of our customers told us, "You Sell Happiness!" We like that! We are always looking for new happy toys. We are always looking for new ways to make our customers happy and to ring the Red Bell!
Satisfaction Guaranteed - 60 Days Return Policy
We offer a 60 Days Money Back Guarantee on all the items we sell. Merchandise must be in the original condition with all the insertions and labels.
You MUST CALL US and follow our simple directions before returning any items. For your security, we do not process returns, refunds, or exchanges by email.
EASY RETURN DIRECTIONS:
Please follow these easy 1-2-3 steps:
1. Call us within 60 days of delivery for a RMA number
2. Package and Return the merchandise within 75 days of your order
3. Ship the item in the same condition as when it was shipped. You pay for return shipping.
After we inspect your return, we will refund the cost of your item (minus shipping costs) to your original payment method (Credit Card or PayPal).
Optionally, you may request to receive your refund as a TinToyArcade Store Credit for your next order.
We will promptly send you an email to confirm your completed return.
We want you to be happy with your purchase!
We carefully test and inspect all merchandise before we ship to you.
If you receive the item damaged you MUST CALL US at 888-896-1814 (404-474-4797) within 60 days of receipt for instructions on obtaining a return credit.
After your call we will resolve any issues quickly with the least inconvenience to you.
We can not accept returns for products that are opened or used. Custom and special corporate orders can not be returned or refunded.
Note: Tin toys are made with old fashioned techniques. They are not always perfect (by modern plastic standards). They sometimes have small scratches and slightly imperfect parts. That's part of their charm!
3120 S Martin St Suite 300 Bldg 2
Atlanta, Georgia USA 30344